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Report a Problem

Our online service portals are available 24/7. Please choose the relevant issue below and submit your concern.

During business hours you can report a problem by calling 705-687-3412.

When reporting a problem please be prepared to provide the following information. 

  • Description of the problem
  • Location of problem (street/road address, or distance from a well-known landmark)
  • Photo(s), if available
  • Your contact information

NEW!

Submit a By-law Complaint

By-law related concerns may include:

  • Dogs at large
  • Property Standards/Community Standards concerns
  • Noise concerns
  • Signs concerns
  • Parking
  • Landlord tenant concerns

But does not include civil matters that relate to private, civil litigation, trespass on private property, damage to private property etc. For a full list of Town By-laws, please visit By-laws and Policies

With Cloudpermit, you can submit complaints online from your phone, laptop, or tablet. Once you have completed your submission, your complaint will be directly uploaded to a Municipal Law Enforcement Officer who will initiate an investigation. For more information, including the direct link, please visit Cloudpermit

Submit a Roads/Infrastructure Complaint

Please use the Citywide Citizen portal to submit a service request related to roads, cemeteries, parks, facilities, sidewalks, culverts, traffic signals, or invasive species. 

General Concerns or Issues

For any concerns that are not related to the issues outlined above, please use this form

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